Terms of service

Terms and Conditions for StickyTape AB

These Terms and Conditions (“Terms”) apply when you visit, use or make purchases through the website stickytape.se (the “Website”).

The Website is operated by StickyTape AB, company registration number 559478-7946 (“StickyTape”, “we”, “us”, “our”).

By using the Website or making a purchase, you agree to these Terms.

1. General and Scope

These Terms apply to all users of the Website, including visitors, customers and subscribers.

The Terms apply to purchases and deliveries within Sweden, the Nordic countries and the rest of the EU, to the extent that StickyTape offers delivery to the respective country.

We reserve the right to update these Terms at any time. The version published on the Website at the time of your purchase is the version that applies to your purchase.

For the purposes of these Terms, a “consumer” means a natural person who purchases primarily for purposes outside their business activities. A “business customer” means a legal entity or natural person purchasing for purposes related to their business or association activities, including, for example, teams, clubs and associations. Provisions in these Terms that expressly apply to consumers (such as the right of withdrawal under Section 6.1) do not apply to business customers.

2. Age and Eligibility

To make a purchase through the Website, you must:

  • be 18 years of age or older, or
  • have the consent of a parent or legal guardian if you are under 18

By making a purchase, you confirm that you meet these requirements.

3. Purchase Terms and Formation of Contract

A binding purchase agreement is formed when:

  1. you have placed an order through the Website, and
  2. you have received an order confirmation by email.

StickyTape reserves the right to reject, modify or cancel orders in cases such as:

  • incorrect pricing information
  • technical errors
  • suspected misuse, fraud or unauthorised use

4. Prices and Payment

Prices are stated in the currency applicable to the respective market or delivery country, such as SEK, EUR or DKK, based on the market selected by the customer on the Website. Stated prices include VAT at the rate applicable to the respective market, unless otherwise stated.

When purchasing in a currency other than SEK, exchange rate differences and any currency conversion fees may apply depending on the customer's bank or payment service provider. StickyTape is not responsible for such fees.

Payment is made using the payment methods available on the Website for the respective market at the time of purchase. Payments are processed in accordance with the terms and conditions of the respective payment provider.

StickyTape reserves the right to change prices, including as a result of currency fluctuations, without prior notice. However, the price applicable at the time your order was placed will always apply to that order.

5. Delivery and Transfer of Risk

Delivery is made to the address provided when placing your order.

  • Stated delivery times are estimates
  • Risk of loss or damage to the product passes to you when the product has been delivered to the specified address

StickyTape is not responsible for delays caused by the carrier or circumstances beyond our reasonable control.

If an order is not collected from a service point, or cannot be delivered because the customer cannot be reached, and the parcel is returned to StickyTape after the customer has failed to act on delivery notifications and reminders, we reserve the right to:

  • deduct an administrative handling fee of SEK 149 (or the equivalent amount in the currency in which the purchase was made) from the refund amount to cover return shipping and handling costs, and
  • refund the remaining amount to the payment method used for the purchase within a reasonable period after the parcel has been registered as returned to us.

This does not apply if the failure to collect or delivery failure is due to an error or delay attributable to StickyTape or the carrier.

6. Returns, Right of Withdrawal, Complaints and Refunds

StickyTape AB's Return and Refund Policy forms an integral part of these Terms. It covers:

  • Returns of both defective and non-defective products
  • Complaints regarding defective, damaged or incorrect products

6.1 Right of Withdrawal (14 Days)

If you are a consumer purchasing for private use, you have the right under the Swedish Act on Distance Contracts and Contracts Outside Business Premises (2005:59) to withdraw from your purchase within 14 days without giving any reason (the “right of withdrawal”). The right of withdrawal does not apply to purchases made by businesses, associations or teams in the course of their activities.

The withdrawal period begins on the day you (or a third party designated by you, other than the carrier) take physical possession of the goods. For split deliveries, the period begins on the day you receive the final item, and for subscriptions, on the day you receive the first delivery.

To exercise your right of withdrawal, you must notify us of your clear and unambiguous decision at kundservice@stickytape.se before the withdrawal period has expired. You may use the Swedish Consumer Agency's standard withdrawal form or write the notification in your own words.

If you withdraw from the purchase, the goods must be returned without undue delay and no later than 14 days after you notify us. You are responsible for the cost of return shipping. You are responsible for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality.

We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after you notify us of your decision to exercise your right of withdrawal – however, we may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back.

The right of withdrawal does not apply to: goods sealed for health or hygiene reasons where the seal has been broken after delivery; goods that are liable to deteriorate rapidly; custom-made or clearly personalised goods; and subscription deliveries that have already commenced with the customer's express consent to the right of withdrawal ending to the corresponding extent.

6.2 Complaints

If you have received a defective, damaged or incorrect product:

  • Contact us immediately at kundservice@stickytape.se
  • Provide your order number, the product and a description of the issue, and preferably attach photographic evidence
  • We will assess the complaint and inform you whether a replacement product, return or refund will be provided

Complaint period:

  • Under the Swedish Consumer Sales Act, you have 3 years to make a complaint regarding a product that was defective at the time of delivery
  • Defects arising within the first 6 months are presumed to have existed at the time of delivery unless proven otherwise

7. Exchanges

StickyTape accepts exchanges in accordance with our applicable guidelines.

For exchanges:

  • The customer is responsible for return shipping
  • The customer is responsible for shipping for the replacement product (SEK 45–135, depending on the product and delivery method)
  • No return handling fee is charged

8. Subscriptions

StickyTape offers subscription services for selected products.

By subscribing, you agree to:

  • recurring deliveries according to the selected interval
  • being charged in connection with each delivery

8.1 Managing Your Subscription

You may at any time:

  • pause
  • modify
  • cancel

your subscription through your customer account or by contacting customer service.

Changes or cancellations must be made before the next scheduled delivery in order to take effect.

9. Product Information and Availability

StickyTape strives to present product information, images and colours as accurately as possible. Minor variations may occur due to technical conditions.

We reserve the right to:

  • limit product availability
  • modify our product range
  • discontinue products without prior notice

10. Limitation of Liability

StickyTape is not liable for indirect damages, consequential losses or financial losses arising from the use of the Website or our products, to the extent permitted by law.

Our total liability is in all cases limited to the amount paid for the product in question.

Nothing in these Terms limits any rights that cannot be limited under mandatory consumer protection legislation.

11. Force Majeure

StickyTape shall not be held liable for events beyond our reasonable control, including but not limited to natural disasters, war, pandemics, strikes, government decisions or disruptions affecting suppliers.

12. Intellectual Property Rights

All content on the Website, including text, images, graphics, trademarks and design, belongs to StickyTape AB or its licensors.

The content may not be copied, distributed or used without written permission.

13. Personal Data

Personal data is processed in accordance with our Privacy Policy, which is published on the Website.

The Website uses cookies to function properly, measure traffic and personalise marketing. More information is available in our Cookie Policy, published on the Website. If you have consented to receive newsletters or marketing communications, you may withdraw your consent at any time using the unsubscribe link in the communication or by contacting customer service.

14. Prohibited Use

You may not use the Website:

  • in violation of applicable laws or generally accepted standards of conduct
  • to distribute malicious code or misleading information
  • to infringe upon the rights of StickyTape or any third party

StickyTape reserves the right to take appropriate action in cases of misuse.

15. Governing Law and Disputes

These Terms shall be governed by and interpreted in accordance with Swedish law.

Any dispute shall first be resolved amicably. If a dispute cannot be resolved amicably, it shall be settled by a Swedish court of general jurisdiction, with Gothenburg District Court as the court of first instance, unless otherwise required by mandatory consumer protection law.

If you are a consumer and are not satisfied with how we have handled your complaint, you may contact the National Board for Consumer Disputes (ARN) at www.arn.se for free out-of-court dispute resolution. You may also use the European Commission's Online Dispute Resolution (ODR) platform.

16. Contact Information

StickyTape AB
Address: Bäckevarv 280, 442 95 Hålta, Sweden
Email: kundservice@stickytape.se
Phone: +46 708 73 61 71
Company registration number: 559478-7946
VAT registration number: SE559478794601

Last updated: September 20, 2026