Cancellation policy

Cancellation Policy for Specific Purchase Options

Certain products on StickyTape may be offered as subscriptions, pre-orders, or “try before you buy” purchases. The following explains how changes, cancellations and charges work for each purchase option.

1. Subscriptions

When you sign up for a subscription, you will receive automatic and recurring deliveries according to the delivery frequency and subscription period you have selected.

  • Your payment details are stored securely, and you will be charged before each delivery unless otherwise stated (e.g. upfront payment).
  • Certain subscriptions renew automatically at the end of the subscription period.
  • You can pause, modify or cancel your subscription at any time before the next scheduled delivery.
  • Links to manage your subscription are provided in your order confirmation email or through your customer account.

Please note that deliveries that have already been processed cannot be cancelled. For information about returns and refunds, please refer to our Return Policy.

2. Pre-orders

With a pre-order, you purchase a product that is not yet in stock but is scheduled to be delivered at a later date.

  • At the time of purchase, we may reserve or charge all or part of the purchase amount.
  • Your payment method may be securely stored, and any remaining amount will be charged when the product is shipped.
  • You can cancel a pre-order as long as the product has not yet been shipped.
  • Once the pre-order has been shipped, it can no longer be cancelled but remains subject to the standard return and refund terms outlined in our Return Policy.

3. Try Before You Buy

For products offered as “try before you buy”, an authorisation hold is placed on your payment method before the product is shipped.

  • You will have a specified period of time to decide whether you want to keep the product.
  • If the product is returned within this period, you will not be charged.
  • If the product is not returned within the specified period, the full purchase amount will be charged automatically.

The product must be returned in accordance with our return conditions in order for the return to be approved.

Contact & Support
If you have any questions about your order, subscription or cancellation, you are always welcome to contact us at kundservice@stickytape.se.