Refund policy

Return and Refund Policy for StickyTape AB

This policy applies to purchases made through stickytape.se and governs returns, exchanges, complaints and refunds.

1. Returns – General

StickyTape accepts returns of both defective and non-defective products.

  • Return period: 40 days from receipt
  • Return method: Return by post
  • Product condition: New and unused products only

1.1 Conditions for an Approved Return

For a return to be approved, all of the following conditions must be met:

  • The product must be unused, in new condition, with all labels attached
  • The product must be returned in its original packaging
  • A receipt or order confirmation must be provided

StickyTape reserves the right to reject a return or deduct an amount from the refund if the product does not meet the above requirements.

1.2 How to Make a Return

  1. Contact us at kundservice@stickytape.se to register your return
  2. Once the return has been approved, you will receive instructions and access to a return shipping label
  3. Returns sent without an approved return registration will not be accepted

Return address:
StickyTape AB
Bäckevarv 280
442 95 Hålta
Sweden

1.3 Return Shipping and Fees

  • The customer is responsible for return shipping, normally SEK 79, unless otherwise stated
  • For approved returns, a return handling fee of SEK 149 will be charged and deducted from the refund amount
  • The return handling fee covers administrative costs, inspection, restocking and payment processing fees

2. Complaints

If you have received a defective, damaged or incorrect product, you should submit a complaint:

  • Contact us immediately at kundservice@stickytape.se
  • Provide your order number, product and a description of the issue
  • If possible, attach a photo showing the defect or damage

Once the complaint has been approved, we will provide a replacement product, return instructions or a refund at no additional cost.

Complaint period:

  • Under the Swedish Consumer Sales Act, you have 3 years to make a complaint regarding a product that was defective at the time of delivery
  • For defects that arise within the first 6 months, the defect is presumed to have existed at the time of delivery unless proven otherwise

3. Exceptions to the Right of Return and Complaints

The following products cannot be returned:

  • Custom-made or personalised products
  • Sale items
  • Gift cards

If you are unsure whether a product can be returned, please contact us before sending it back.

4. Exchanges

We accept exchanges:

  • The customer pays return shipping and shipping for the replacement product (SEK 45–135 depending on the product)
  • No return handling fee is charged for exchanges
  • The quickest option is to return the existing product and place a new order once the return has been approved

5. Right of Withdrawal Within the EU

  • You have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason
  • The product must meet the same condition requirements set out in section 1.1
  • Return shipping and any applicable return handling fee also apply when exercising the right of withdrawal

6. Refunds

6.1 Refund Process

  • Once we have received and inspected your return or complaint, we will notify you whether your refund has been approved
  • Refunds are issued to the original payment method
  • Refund processing time: Within 10 business days of an approved return or complaint

Any applicable fees (return shipping and return handling fee) will be deducted from the refund amount, except in the case of an approved complaint.

6.2 Delays

If you have not received your refund within 15 business days, please contact us at kundservice@stickytape.se.

7. Responsibility During Return Shipping

The customer is responsible for ensuring that the product is properly packaged during return shipping.

Damage that occurs during return transport may affect the amount of the refund, except in the case of an approved complaint.

8. Contact

For questions regarding returns, complaints, exchanges or refunds, please contact us at:

kundservice@stickytape.se