FAQ
Welcome to our FAQ! We're happy to have you here as a customer. We've tried to answer the most common questions.
Orders
I made a mistake. Can I change my order?
Unfortunately, we cannot change the size or color of a product, but only adjust the quantity or remove an item from your order. Please contact us immediately at order@stickytape.se, as you usually only have a few minutes to make these changes. Therefore, we cannot guarantee that they will be carried out.
Changes are only confirmed once you have received a reply from us confirming the change.
Can I cancel my order?
Possibly, but you need to be quick! Once our warehouse has started packing your order, it cannot be canceled. If the order has already been shipped, you can receive the products and return them, or you can choose not to accept the package upon delivery.
In either case, you will receive a refund for the products, but the shipping cost will not be refunded.
If you choose not to accept the package, a handling fee will be charged, depending on the currency you paid with: 25 EUR, 250 SEK, 250 NOK, 30 USD, or 20 GBP.
Please contact us immediately by email to cancel your order: kundservice@stickytape.se.
I have a question about the status of my order.
Of course! Send an email to kundservice@stickytape.se and we'll be happy to help you!
The product I want to order is out of stock, can I pre-order it?
We do not usually accept pre-orders, but we recommend signing up for email notifications on the out-of-stock product page to receive an email as soon as the product is back in stock.
Pre-order products will be announced when they become available.
Payments
How do I use a discount code?
To use your discount code, please go to the checkout and enter the code in the field below the total in the shopping cart.
I need an invoice or a receipt. How do I get one?
Please send an email to kundservice@stickytape.se with your order number, and we will send you an invoice as soon as possible.
I have paid for my order, but I have not received a confirmation email. What should I do?
Please check your spam or junk folders for the confirmation email. If you still have not received it, please send an email to kundserivce@stickytape.se.
Products
What size should I choose?
Please see the size guide for each product for detailed information on sizes. Do you have further questions? Contact us at kundservice@stickytape.se.
Where are your products manufactured?
We collaborate with suppliers who stand for the highest quality and best working conditions. Our products and accessories are currently manufactured primarily in China, USA, and Canada. Exact manufacturing details for each product can be found in the product description on the respective product page. If the information is missing, please contact us at kundservice@stickytape.se.
I am not satisfied with my order. What can I do?
Contact us at kundservice@stickytape.se as soon as possible – we will gladly help you find a solution.
Returns & exchanges
How do I return my order and get a refund?
Return Policy: You have 40 days to return an item from the date you received it. The item must be unused, in its original packaging, and with all tags attached. Please contact us at kundservice@stickytape.se to request a return.
Return Process: After an approved return request, we will send you a shipping label and instructions. Returns should be sent to Bäckevarv 280, 442 95, Hålta.
Damages or Issues: Please contact us if the product is defective or incorrect upon receipt.
Exceptions: Customized products, sale items, and gift cards cannot be returned.
Exchanges: For the fastest exchange, please return the item and place a new order.
Refunds: After an approved return, the amount will be refunded to your original payment method within 10 business days.
Responsibility: The customer is responsible for the product's condition during return shipping.
Contact: For questions, please contact us at kundservice@stickytape.se.
I have returned my item, but have not yet received a refund.
It can take up to 10 business days for our team to process returns once they have been received at our warehouse.
If you used one of our provided shipping labels, you can track the tracking number to see where the package is and get an estimated delivery date.
If you did not use one of our shipping labels, please contact the shipping company or postal service you used for an update.
Can I return items from two different orders in the same package?
Yes, you need to register both returns on our website, but only select one shipping label for one of them. You can then put both orders and return slips in the same package.
What does it cost to return?
The cost of return starts from SEK 69 and varies depending on the weight and size of the package.
Shipping Information
Depending on the country you are in, delivery costs, delivery times, terms and conditions, and free shipping threshold may vary. You can see the details below:
Which countries do you ship to?
We currently only deliver within Sweden, but we plan to start accepting orders from the Nordics and parts of Europe in the near future.
Sweden
STANDARD SHIPPING:
- Delivery method: PostNord Home Delivery & DHL ServicePoint
- Shipping cost: From 45 SEK
- Delivery times: 2-5 business days
No extra costs: All customs duties and taxes included.